Refund Policy

Last updated: November 3, 2026

30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you're not satisfied with your purchase, we offer a full refund within 30 days of purchase.

Eligible Refund Reasons

You may request a refund if:

  • The product does not match its description
  • Files are corrupted or cannot be opened
  • You accidentally purchased the wrong product
  • You're not satisfied with the product quality

How to Request a Refund

To request a refund:

  1. Email [email protected] with your order number (shown on your order page and in your Creem receipt)
  2. Explain the reason for your refund request
  3. We'll reply within 2 business days; approved refunds are issued through our payment provider, Creem

Refund Processing

Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider. Once an order is refunded, its download links stop working.

Non-Refundable Situations

Refunds may not be issued if:

  • More than 30 days have passed since purchase
  • The refund request appears to be fraudulent or abusive (e.g., multiple refund requests for different products)

Technical Support First

Before requesting a refund for technical issues (such as printing problems or file compatibility), please contact our support team. We're happy to help troubleshoot and may be able to resolve the issue.

Questions?

If you have questions about our refund policy, email [email protected]. We're here to help.